Highlands Living Center
February 19, 2025 Certification/complaint Survey
Standard Health Citations
FF15 483.24(a)(2):ADL CARE PROVIDED FOR DEPENDENT RESIDENTS
REGULATION: §
483. 24(a)(2) A resident who is unable to carry out activities of daily living receives the necessary services to maintain good nutrition, grooming, and personal and oral hygiene;
Scope: Isolated
Severity: Potential to cause more than minimal harm
Citation date: April 28, 2025
Corrected date: April 15, 2025
Citation Details None | Plan of Correction: N/A Plan of correction not approved or not required |
FF15 483.21(b)(1)(3):DEVELOP/IMPLEMENT COMPREHENSIVE CARE PLAN
REGULATION: §
483. 21(b) Comprehensive Care Plans
§
483. 21(b)(1) The facility must develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights set forth at §
483. 10(c)(2) and §
483. 10(c)(3), that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the comprehensive assessment. The comprehensive care plan must describe the following -
(i) The services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being as required under §
483. 24, §
483. 25 or §
483. 40; and
(ii) Any services that would otherwise be required under §
483. 24, §
483. 25 or §
483. 40 but are not provided due to the resident's exercise of rights under §
483. 10, including the right to refuse treatment under §
483. 10(c)(6).
(iii) Any specialized services or specialized rehabilitative services the nursing facility will provide as a result of PASARR recommendations. If a facility disagrees with the findings of the PASARR, it must indicate its rationale in the resident's medical record.
(iv)In consultation with the resident and the resident's representative(s)-
(A) The resident's goals for admission and desired outcomes.
(B) The resident's preference and potential for future discharge. Facilities must document whether the resident's desire to return to the community was assessed and any referrals to local contact agencies and/or other appropriate entities, for this purpose.
(C) Discharge plans in the comprehensive care plan, as appropriate, in accordance with the requirements set forth in paragraph (c) of this section.
§
483. 21(b)(3) The services provided or arranged by the facility, as outlined by the comprehensive care plan, must-
(iii) Be culturally-competent and trauma-informed.
Scope: Isolated
Severity: Potential to cause more than minimal harm
Citation date: April 28, 2025
Corrected date: April 15, 2025
Citation Details None | Plan of Correction: N/A Plan of correction not approved or not required |
FF15 483.45(f)(1):FREE OF MEDICATION ERROR RTS 5 PRCNT OR MORE
REGULATION: §
483. 45(f) Medication Errors.
The facility must ensure that its-
§
483. 45(f)(1) Medication error rates are not 5 percent or greater;
Scope: Isolated
Severity: Potential to cause more than minimal harm
Citation date: April 28, 2025
Corrected date: April 15, 2025
Citation Details None | Plan of Correction: N/A Plan of correction not approved or not required |
FF15 483.80(a)(1)(2)(4)(e)(f):INFECTION PREVENTION & CONTROL
REGULATION: §
483. 80 Infection Control
The facility must establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections.
§
483. 80(a) Infection prevention and control program.
The facility must establish an infection prevention and control program (IPCP) that must include, at a minimum, the following elements:
§
483. 80(a)(1) A system for preventing, identifying, reporting, investigating, and controlling infections and communicable diseases for all residents, staff, volunteers, visitors, and other individuals providing services under a contractual arrangement based upon the facility assessment conducted according to §
483. 71 and following accepted national standards;
§
483. 80(a)(2) Written standards, policies, and procedures for the program, which must include, but are not limited to:
(i) A system of surveillance designed to identify possible communicable diseases or
infections before they can spread to other persons in the facility;
(ii) When and to whom possible incidents of communicable disease or infections should be reported;
(iii) Standard and transmission-based precautions to be followed to prevent spread of infections;
(iv)When and how isolation should be used for a resident; including but not limited to:
(A) The type and duration of the isolation, depending upon the infectious agent or organism involved, and
(B) A requirement that the isolation should be the least restrictive possible for the resident under the circumstances.
(v) The circumstances under which the facility must prohibit employees with a communicable disease or infected skin lesions from direct contact with residents or their food, if direct contact will transmit the disease; and
(vi)The hand hygiene procedures to be followed by staff involved in direct resident contact.
§
483. 80(a)(4) A system for recording incidents identified under the facility's IPCP and the corrective actions taken by the facility.
§
483. 80(e) Linens.
Personnel must handle, store, process, and transport linens so as to prevent the spread of infection.
§
483. 80(f) Annual review.
The facility will conduct an annual review of its IPCP and update their program, as necessary.
Scope: Isolated
Severity: Potential to cause more than minimal harm
Citation date: April 28, 2025
Corrected date: April 15, 2025
Citation Details None | Plan of Correction: N/A Plan of correction not approved or not required |
FF15 483.12(c)(2)-(4):INVESTIGATE/PREVENT/CORRECT ALLEGED VIOLATION
REGULATION: §
483. 12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must:
§
483. 12(c)(2) Have evidence that all alleged violations are thoroughly investigated.
§
483. 12(c)(3) Prevent further potential abuse, neglect, exploitation, or mistreatment while the investigation is in progress.
§
483. 12(c)(4) Report the results of all investigations to the administrator or his or her designated representative and to other officials in accordance with State law, including to the State Survey Agency, within 5 working days of the incident, and if the alleged violation is verified appropriate corrective action must be taken.
Scope: Pattern
Severity: Potential to cause more than minimal harm
Citation date: April 28, 2025
Corrected date: April 15, 2025
Citation Details None | Plan of Correction: N/A Plan of correction not approved or not required |
FF15 483.90(g)(1)(2):RESIDENT CALL SYSTEM
REGULATION: §
483. 90(g) Resident Call System
The facility must be adequately equipped to allow residents to call for staff assistance through a communication system which relays the call directly to a staff member or to a centralized staff work area from-
§
483. 90(g)(1) Each resident's bedside; and
§
483. 90(g)(2) Toilet and bathing facilities.
Scope: Pattern
Severity: Potential to cause more than minimal harm
Citation date: April 28, 2025
Corrected date: April 15, 2025
Citation Details None | Plan of Correction: N/A Plan of correction not approved or not required |
FF15 483.45(f)(2):RESIDENTS ARE FREE OF SIGNIFICANT MED ERRORS
REGULATION: The facility must ensure that its-
§
483. 45(f)(2) Residents are free of any significant medication errors.
Scope: Isolated
Severity: Potential to cause more than minimal harm
Citation date: April 28, 2025
Corrected date: April 15, 2025
Citation Details None | Plan of Correction: N/A Plan of correction not approved or not required |
FF15 483.90(i):SAFE/FUNCTIONAL/SANITARY/COMFORTABLE ENVIRON
REGULATION: §
483. 90(i) Other Environmental Conditions
The facility must provide a safe, functional, sanitary, and comfortable environment for residents, staff and the public.
Scope: Pattern
Severity: Potential to cause more than minimal harm
Citation date: April 28, 2025
Corrected date: April 15, 2025
Citation Details None | Plan of Correction: N/A Plan of correction not approved or not required |
Standard Life Safety Code Citations
EP01 484.102(c), 441.184(c), 485.727(c), 494.62(c), 483:DEVELOPMENT OF COMMUNICATION PLAN
REGULATION: §
403. 748(c), §
416. 54(c), §
418. 113(c), §
441. 184(c), §
460. 84(c), §
482. 15(c), §
483. 73(c), §
483. 475(c), §
484. 102(c), §
485. 68(c), §
485. 542(c), §
485. 625(c), §
485. 727(c), §
485. 920(c), §
486. 360(c), §
491. 12(c), §
494. 62(c).
(c) The [facility] must develop and maintain an emergency preparedness communication plan that complies with Federal, State and local laws and must be reviewed and updated at least every 2 years [annually for LTC facilities].
Scope: Widespread
Severity: Potential to cause minimal harm
Citation date: April 17, 2025
Corrected date: March 31, 2025
Citation Details None | Plan of Correction: N/A Plan of correction not approved or not required |
K307 NFPA 101, NFPA 101, NFPA 101, NFPA 101, NFPA 101,:GAS EQUIPMENT - CYLINDER AND CONTAINER STORAG
REGULATION: Gas Equipment - Cylinder and Container Storage
Greater than or equal to 3,000 cubic feet
Storage locations are designed, constructed, and ventilated in accordance with
5.
1.
3.
3. 2 and
5.
1.
3.
3.
3. >300 but <3,000 cubic feet
Storage locations are outdoors in an enclosure or within an enclosed interior space of non- or limited- combustible construction, with door (or gates outdoors) that can be secured. Oxidizing gases are not stored with flammables, and are separated from combustibles by 20 feet (5 feet if sprinklered) or enclosed in a cabinet of noncombustible construction having a minimum 1/2 hr. fire protection rating.
Less than or equal to 300 cubic feet
In a single smoke compartment, individual cylinders available for immediate use in patient care areas with an aggregate volume of less than or equal to 300 cubic feet are not required to be stored in an enclosure. Cylinders must be handled with precautions as specified in
11.
6.
2. A precautionary sign readable from 5 feet is on each door or gate of a cylinder storage room, where the sign includes the wording as a minimum "CAUTION: OXIDIZING GAS(ES) STORED WITHIN NO SMOKING."
Storage is planned so cylinders are used in order of which they are received from the supplier. Empty cylinders are segregated from full cylinders. When facility employs cylinders with integral pressure gauge, a threshold pressure considered empty is established. Empty cylinders are marked to avoid confusion. Cylinders stored in the open are protected from weather.
11.
3. 1,
11.
3. 2,
11.
3. 3,
11.
3. 4,
11.
6. 5 (NFPA 99)
Scope: Isolated
Severity: Potential to cause more than minimal harm
Citation date: April 17, 2025
Corrected date: March 31, 2025
Citation Details **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews conducted during a Recertification survey from 10/25/22 to 11/01/22, the facility did not ensure residents' environment was safe, clean, comfortable, and homelike. This was evident for 2 (2 West and 4 West) out of 6 units. Specifically, 1) Multiple rooms on the 2 West were observed with air conditioning (AC)/heater units that were dusty, dirty, and in disrepair; and 2) 4 West resident rooms were observed with dirty toilet bowls that had brown stains, a resident's bathroom without a functioning light above the toilet bowl, a dusty and broken radiator, a stained divider curtain, and a resident's closet door was not completely painted. The findings are: The facility policy titled Preventative Maintenance Program revised 07/2022 documented to ensure the provision of a safe, functional, sanitary, and comfortable environment for resident's staff and the public. 1) From 10/25/2022 at 11:03 AM to 10/31/2022 at 10:30AM, observations of 2 West resident rooms, 203, 206, 207, 211, 218, 223, and 226 had AC/heater units that were dirty and/or in disrepair with dried dead leaves wedged between the bottom of the vent covering and the bottom portion of the unit, missing and damaged air vent grates, significant dust buildup on the top of the unit and on the vent grates, and missing AC/heater covers. 2) From 10/25/2022 at 11:27 AM to 10/28/22 at 4:28 PM, a tour of 4 West resident rooms was conducted and the following was observed: room [ROOM NUMBER] had an AC/heater unit noted covered in dust and stained with black and brown marks. The resident's bathroom contained a light that would not turn on and a toilet bowl with black and brown stains spattered onto it. The divider curtains between roommates in 426 had large brown stains throughout the fabric and fruit flies were surrounding the curtain. room [ROOM NUMBER] had a toilet bowl in the resident's bathroom that was stained with black and brown spots. room [ROOM NUMBER] had a brown stained divider curtain hanging in between the resident beds. room [ROOM NUMBER] had a small garbage can without a garbage bag and it had crusty brown dirt caked on it. On 10/28/22 at 4:12 PM, the Director of Housekeeping was interviewed and stated they acknowledge there are brown rusty stains in resident bathrooms. Housekeeping is going to work with Maintenance to remove the stains. On 10/28/2022 at 1:03PM and 5:19 PM, the Director of Maintenance (DOM) was interviewed and stated they look at the AC units quarterly for damage, broken parts and need for cleaning. The last time the units were cleaned was (MONTH) or (MONTH) 2022 and the last time they looked at the units was in (MONTH) 2022. The DOM assesses if the units need to be serviced and if there is any physical damage. There are times the units will have food on them or dust on the radiator. Many of the AC/heater units are missing covers. The DOM uses hot water to clean the AC units and no chemicals. On 10/31/22 at 317 PM, the Administrator was interviewed and stated the building is under renovation and the 4th floor is next. New curtains were ordered for the 4th floor in (MONTH) 2022 and the facility is expected to receive them in (MONTH) 2022. 415. 12(h)(2) | Plan of Correction: N/A Plan of correction not approved or not required |
K307 NFPA 101, NFPA 101, NFPA 101, NFPA 101, NFPA 101,:VERTICAL OPENINGS - ENCLOSURE
REGULATION: Vertical Openings - Enclosure
2012 EXISTING
Stairways, elevator shafts, light and ventilation shafts, chutes, and other vertical openings between floors are enclosed with construction having a fire resistance rating of at least 1 hour. An atrium may be used in accordance with
8.
6.
19.
3.
1. 1 through
19.
3.
1. 6
If all vertical openings are properly enclosed with construction providing at least a 2-hour fire resistance rating, also check this
box.
Scope: Pattern
Severity: Potential to cause more than minimal harm
Citation date: April 17, 2025
Corrected date: March 31, 2025
Citation Details None | Plan of Correction: N/A Plan of correction not approved or not required |