Concerns About Your Hospital Care

If you have a concern, problem or complaint related to any aspect of care during your hospital stay, speak to your doctor, nurse or hospital staff member. If the problem cannot be resolved by hospital staff, you may contact the New York State Department of Health by mail or by phone.

By Phone:

Please call the toll-free number at 1-800-804-5447

By Mail:

New York State Department of Health
Centralized Hospital Intake Program
Mailstop: CA/DCS
Empire State Plaza
Albany, NY 12237

By Email:

hospinfo@health.ny.gov