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Patient Satisfaction Composite

Measure Definition

Measure Definition

Composite score of an entity's HCAHPS satisfaction ratings

The "value" for a particular measure includes the performance designation and the corresponding score. In certain cases, facilities may display the same score for the same measure, but differ in their performance designation due to a difference in the number of patients. Generally, facilities with fewer patients are less likely to be ranked as low or high performers.

Composite score of an entity's HCAHPS satisfaction ratings. Higher is better.

Report Period: April 1, 2022 through March 31, 2023
State average: 65.28%

Charts:

Charts:
 

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Name Value
 Catskill Regional Medical Center - G. Hermann Site 79.50%
 Westfield Memorial Hospital Inc 76.50%
 O'Connor Hospital 75.33%
 Adirondack Medical Center-Saranac Lake Site 74.50%
 Elizabethtown Community Hospital 74.50%
 Adirondack Medical Center-Lake Placid Site 74.50%
 River Hospital, Inc. 74.33%
 Cobleskill Regional Hospital 73.67%
 Margaretville Hospital 73.33%
 Hospital for Special Surgery 73.00%
 Soldiers and Sailors Memorial Hospital of Yates County Inc 71.83%
 Oneida Healthcare 71.67%
 Ira Davenport Memorial Hospital Inc 71.67%
 John T Mather Memorial Hospital of Port Jefferson New York Inc 71.67%
 St Anthony Community Hospital 71.50%
 Little Falls Hospital 70.50%
 Glen Cove Hospital 70.17%
 Chenango Memorial Hospital Inc 69.83%
 Cayuga Medical Center at Ithaca 69.67%
 Community Memorial Hospital Inc 69.50%
 Northern Dutchess Hospital 69.33%
 Clifton Springs Hospital and Clinic 69.33%
 Saratoga Hospital 69.17%
 Glens Falls Hospital 69.00%
 Oswego Hospital 68.83%
 Massena Memorial Hospital 68.67%
 Columbia Memorial Hospital 68.50%
 Northern Westchester Hospital 68.50%
 Claxton-Hepburn Medical Center 68.50%
 Eastern Niagara Hospital - Lockport Division 68.33%
 Schuyler Hospital 68.33%
 Bertrand Chaffee Hospital 68.17%
 Woman's Christian Association 68.17%
 Memorial Hosp of Wm F & Gertrude F Jones A/K/A Jones Memorial Hosp 68.00%
 St Francis Hospital 68.00%
 White Plains Hospital Center 67.83%
 Wyoming County Community Hospital 67.50%
 Kenmore Mercy Hospital 67.50%
 Bon Secours Community Hospital 67.50%
 Samaritan Medical Center 67.50%
 St Charles Hospital 67.50%
 Newark-Wayne Community Hospital 67.33%
 St. Joseph Hospital 67.33%
 NYU Hospitals Center 67.00%
 Brooks Memorial Hospital 67.00%
 Strong Memorial Hospital 67.00%
 United Memorial Medical Center North Street Campus 66.83%
 Hudson Valley Hospital Center 66.83%
 Corning Hospital 66.83%
 United Memorial Medical Center Bank Street Campus 66.83%
 Geneva General Hospital 66.50%
 Samaritan Hospital 66.50%
 Orange Regional Medical Center 66.50%
 Arnot Ogden Medical Center 66.33%
 Putnam Hospital Center 66.33%
 St Peters Hospital 66.17%
 F F Thompson Hospital 66.17%
 Sisters of Charity Hospital 66.00%
 Rome Memorial Hospital, Inc 66.00%
 Peconic Bay Medical Center 65.83%
 Canton-Potsdam Hospital 65.83%
 Mercy Hospital 65.83%
 Huntington Hospital 65.67%
 Aurelia Osborn Fox Memorial Hospital 65.67%
 University Hospital SUNY Health Science Center 65.67%
 St Josephs Hospital Health Center 65.50%
 St James Mercy Hospital 65.33%
 Nicholas H Noyes Memorial Hospital 65.33%
 St Luke's Cornwall Hospital/Newburgh 65.33%
 Niagara Falls Memorial Medical Center 65.17%
 Mary Imogene Bassett Hospital 65.17%
 Long Island Jewish Medical Center 65.17%
 Phelps Memorial Hospital Assn 65.00%
 Vassar Brothers Medical Center 64.83%
 Cortland Regional Medical Center Inc 64.83%
 University Hospital 64.83%
 St Catherine of Siena Hospital 64.83%
 Southside Hospital 64.67%
 Nathan Littauer Hospital 64.67%
 Catskill Regional Medical Center 64.50%
 United Health Services Hospitals Inc. - Wilson Medical Center 64.50%
 United Health Services Hospitals Inc. - Binghamton General Hospital 64.50%
 New York Presbyterian Hospital - New York Weill Cornell Center 64.33%
 New York Presbyterian Hospital - Allen Hospital 64.33%
 New York Presbyterian Hospital - Columbia Presbyterian Center 64.33%
 New York Presbyterian Hospital - Westchester Division 64.33%
 New York Hospital Medical Center of Queens 64.17%
 Lenox Hill Hospital 64.17%
 Gouverneur Hospital 64.17%
 St Joseph's Medical Center 64.00%
 Mount Sinai Hospital 64.00%
 St. Mary's Healthcare 64.00%
 Erie County Medical Center 64.00%
 Our Lady of Lourdes Memorial Hospital Inc 63.83%
 Richmond University Medical Center 63.83%
 SJRH - St Johns Division 63.83%
 SJRH - Park Care Pavilion 63.83%
 Highland Hospital 63.67%
 Crouse Hospital 63.67%
 Mercy Medical Center 63.67%
 Crouse Hospital - Commonwealth Division 63.67%
 Buffalo General Medical Center 63.50%
 North Shore University Hospital 63.50%
 Good Samaritan Hospital Medical Center 63.50%
 Syosset Hospital 63.50%
 Millard Fillmore Suburban Hospital 63.50%
 Women And Children's Hospital Of Buffalo 63.50%
 Mount St Marys Hospital and Health Center 63.33%
 Montefiore Medical Center - Henry & Lucy Moses Div 63.17%
 Ellis Hospital 63.17%
 Plainview Hospital 63.17%
 Montefiore Med Center - Jack D Weiler Hosp of A Einstein College Div 63.17%
 Queens Hospital Center 63.00%
 Staten Island University Hosp-North 62.83%
 Staten Island University Hosp-South 62.83%
 Wyckoff Heights Medical Center 62.50%
 Kings County Hospital Center 62.33%
 The Unity Hospital of Rochester 62.17%
 University Hospital of Brooklyn 62.00%
 MEDINA MEMORIAL HOSPITAL 62.00%
 Faxton-St Lukes Healthcare St Lukes Division 61.83%
 Champlain Valley Physicians Hospital Medical Center 61.83%
 Rochester General Hospital 61.67%
 Flushing Hospital Medical Center 61.50%
 Good Samaritan Hospital of Suffern 61.33%
 Mount Sinai St. Luke's 61.00%
 Mount Sinai Roosevelt 61.00%
 Mount Sinai Beth Israel 60.83%
 St Johns Episcopal Hospital So Shore 60.83%
 Mount Sinai Beth Israel Brooklyn 60.83%
 Albany Medical Center Hospital 60.67%
 Coney Island Hospital 60.67%
 Elmhurst Hospital Center 60.50%
 Bellevue Hospital Center 60.50%
 Woodhull Medical & Mental Health Center 60.50%
 South Nassau Communities Hospital 60.33%
 Montefiore New Rochelle Hospital 60.00%
 Metropolitan Hospital Center 60.00%
 Nyack Hospital 59.83%
 Jamaica Hospital Medical Center 59.50%
 Olean General Hospital 59.33%
 Auburn Community Hospital 59.17%
 Mid-Hudson Valley Division of Westchester Medical Center 58.83%
 Montefiore Mount Vernon Hospital 58.83%
 Jacobi Medical Center 58.83%
 Westchester Medical Center 58.83%
 Brooklyn Hospital Center - Downtown Campus 58.67%
 Nassau University Medical Center 58.50%
 Harlem Hospital Center 58.50%
 Maimonides Medical Center 58.33%
 New York Community Hospital of Brooklyn, Inc 58.00%
 Bronx-Lebanon Hospital Center - Fulton Division 57.50%
 Bronx-Lebanon Hospital Center - Concourse Division 57.50%
 HealthAlliance Hospital Mary's Avenue Campus 57.00%
 SBH Health System 56.50%
 Brookdale Hospital Medical Center 56.33%
 Lincoln Medical & Mental Health Center 54.83%
 Brookhaven Memorial Hospital Medical Center Inc 54.83%
National Average 68.65%
New York State 65.28%
Hospitals that have too few cases to report, or have no data
 Albany Memorial Hospital
 HealthAlliance Hospital Broadway Campus
 St. Mary's Healthcare - Amsterdam Memorial Campus
 Tri Town Regional Healthcare
 SJRH - Dobbs Ferry Pavillion
 Medina Memorial Hospital
 New York-Presbyterian/Lawrence Hospital
 New York-Presbyterian/Lower Manhattan Hospital
 Montefiore Medical Center-Wakefield Hospital
 Eastern Long Island Hospital
 Sisters of Charity Hospital - St Joseph Campus
 New York Eye and Ear Infirmary of Mount Sinai
 St Josephs Hospital
 Memorial Hospital for Cancer and Allied Diseases
 UPSTATE University Hospital at Community General
 Winthrop-University Hospital
 Albany Medical Center - South Clinical Campus
 Kingsbrook Jewish Medical Center
 Lewis County General Hospital
 New York Methodist Hospital
 Carthage Area Hospital Inc
 Lutheran Medical Center
 Montefiore Medical Center - Montefiore Westchester Square
 Southampton Hospital
 Forest Hills Hospital
 Roswell Park Cancer Institute
 Franklin Hospital
 North Central Bronx Hospital
 NYU Hospital for Joint Diseases
 Interfaith Medical Center
 Winifred Masterson Burke Rehabilitation Hospital
 Helen Hayes Hospital
 Sunnyview Hospital and Rehabilitation Center
 Moses-Ludington Hospital
 Delaware Valley Hospital Inc
 Henry J. Carter Specialty Hospital
 Arms Acres
 Cuba Memorial Hospital Inc
 Ellenville Regional Hospital
 Mount Sinai Hospital - Mount Sinai Hospital of Queens
 Rockefeller University Hospital
 Calvary Hospital Inc
 Ellis Hospital - Bellevue Woman's Care Center Division
 Clifton-Fine Hospital
 Blythedale Childrens Hospital
 The Unity Hospital of Rochester-St Marys Campus
 St Joseph's MC-St Vincents Westchester Division
 RUMC-Bayley Seton
 Womans Christian Assoc Hospital - WCA Hosp at Jones Memorial Health Center
 Mercy Hospital - Mercy Hospital Orchard Park Division
 Oswego Hospital - Alvin L Krakau Comm Mtl Health Center Div
 St. Peter's Addiction Recovery Center
 Mohawk Valley Heart Institute, Inc
 Lenox Hill Healthplex
 URMC Strong West
 NYULMC - Cobble Hill
 SUNY Downstate Medical Center University Hospital
 South Nassau Communities Hospital Off-Campus Emergency Department
 Calvary Hospital
 WESTERN NY CHILDRENS PSYCHIATRIC CENTER
 David H. Koch Center For Cancer Care
 New York-Presbyterian David H. Koch Center
 St. Peter's Hospital - SPARC
 Mount Sinai - Behavioral Health Center
 The University of Vermont Health Network - Alice Hyde Medical Center
 Lockport Memorial Hospital, a Campus of Mount St Mary's
 Wynn Hospital