Measure Comparison Selection

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Patient Satisfaction Composite

Measure Definition

Measure Definition

Composite score of an entity's HCAHPS satisfaction ratings

The "value" for a particular measure includes the performance designation and the corresponding score. In certain cases, facilities may display the same score for the same measure, but differ in their performance designation due to a difference in the number of patients. Generally, facilities with fewer patients are less likely to be ranked as low or high performers.

Composite score of an entity's HCAHPS satisfaction ratings. Higher is better.

Report Period: October 1, 2022 through September 30, 2023
State average: 66.01%

Charts:

Charts:
 

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Name Value
 Catskill Regional Medical Center - G. Hermann Site 81.33%
 Delaware Valley Hospital Inc 80.17%
 O'Connor Hospital 79.83%
 Ira Davenport Memorial Hospital Inc 79.33%
 Margaretville Hospital 75.17%
 Adirondack Medical Center-Saranac Lake Site 74.83%
 Adirondack Medical Center-Lake Placid Site 74.83%
 River Hospital, Inc. 74.50%
 Westfield Memorial Hospital Inc 74.33%
 Cobleskill Regional Hospital 74.33%
 Schuyler Hospital 74.00%
 Elizabethtown Community Hospital 73.83%
 Oneida Healthcare 72.67%
 Hospital for Special Surgery 72.17%
 Community Memorial Hospital Inc 72.00%
 Clifton Springs Hospital and Clinic 71.50%
 St Anthony Community Hospital 71.33%
 Bon Secours Community Hospital 71.00%
 Glen Cove Hospital 71.00%
 John T Mather Memorial Hospital of Port Jefferson New York Inc 70.17%
 Saratoga Hospital 70.00%
 Cayuga Medical Center at Ithaca 70.00%
 Samaritan Medical Center 69.83%
 Chenango Memorial Hospital Inc 69.67%
 Northern Westchester Hospital 69.50%
 Bertrand Chaffee Hospital 69.33%
 St Francis Hospital 69.33%
 Soldiers and Sailors Memorial Hospital of Yates County Inc 69.33%
 Little Falls Hospital 69.00%
 Memorial Hosp of Wm F & Gertrude F Jones A/K/A Jones Memorial Hosp 68.83%
 Kenmore Mercy Hospital 68.83%
 Glens Falls Hospital 68.83%
 Oswego Hospital 68.67%
 F F Thompson Hospital 68.50%
 Claxton-Hepburn Medical Center 68.50%
 Woman's Christian Association 68.33%
 St. Joseph Hospital 68.33%
 Brooks Memorial Hospital 68.17%
 White Plains Hospital Center 68.17%
 Hudson Valley Hospital Center 68.00%
 Newark-Wayne Community Hospital 67.50%
 Northern Dutchess Hospital 67.50%
 Columbia Memorial Hospital 67.50%
 St James Mercy Hospital 67.50%
 NYU Hospitals Center 67.50%
 Canton-Potsdam Hospital 67.33%
 Massena Memorial Hospital 67.33%
 United Memorial Medical Center North Street Campus 67.00%
 Long Island Jewish Medical Center 67.00%
 Nathan Littauer Hospital 67.00%
 Mercy Hospital 67.00%
 United Memorial Medical Center Bank Street Campus 67.00%
 St Charles Hospital 66.83%
 Strong Memorial Hospital 66.83%
 Putnam Hospital Center 66.67%
 Corning Hospital 66.67%
 Huntington Hospital 66.50%
 Sisters of Charity Hospital 66.50%
 Plainview Hospital 66.50%
 University Hospital 66.50%
 Peconic Bay Medical Center 66.33%
 St Luke's Cornwall Hospital/Newburgh 66.17%
 Orange Regional Medical Center 66.17%
 University Hospital SUNY Health Science Center 66.00%
 New York Presbyterian Hospital - New York Weill Cornell Center 65.83%
 St Catherine of Siena Hospital 65.83%
 New York Presbyterian Hospital - Allen Hospital 65.83%
 New York Presbyterian Hospital - Columbia Presbyterian Center 65.83%
 New York Presbyterian Hospital - Westchester Division 65.83%
 St Peters Hospital 65.67%
 Niagara Falls Memorial Medical Center 65.67%
 Mary Imogene Bassett Hospital 65.67%
 Arnot Ogden Medical Center 65.33%
 Lenox Hill Hospital 65.33%
 St Josephs Hospital Health Center 65.33%
 Rome Memorial Hospital, Inc 65.33%
 Erie County Medical Center 65.33%
 Champlain Valley Physicians Hospital Medical Center 65.33%
 Southside Hospital 65.17%
 St. Mary's Healthcare 65.17%
 Samaritan Hospital 65.17%
 Mount St Marys Hospital and Health Center 65.17%
 Aurelia Osborn Fox Memorial Hospital 65.00%
 Phelps Memorial Hospital Assn 65.00%
 Vassar Brothers Medical Center 64.83%
 Staten Island University Hosp-North 64.83%
 Staten Island University Hosp-South 64.83%
 United Health Services Hospitals Inc. - Wilson Medical Center 64.67%
 United Health Services Hospitals Inc. - Binghamton General Hospital 64.67%
 New York Hospital Medical Center of Queens 64.50%
 Nicholas H Noyes Memorial Hospital 64.50%
 Good Samaritan Hospital Medical Center 64.50%
 Catskill Regional Medical Center 64.50%
 MEDINA MEMORIAL HOSPITAL 64.33%
 Highland Hospital 64.17%
 Mount Sinai Hospital 64.00%
 Brooklyn Hospital Center - Downtown Campus 64.00%
 Geneva General Hospital 64.00%
 Richmond University Medical Center 63.83%
 Crouse Hospital 63.83%
 Mercy Medical Center 63.83%
 Crouse Hospital - Commonwealth Division 63.83%
 Faxton-St Lukes Healthcare St Lukes Division 63.67%
 Montefiore Medical Center - Henry & Lucy Moses Div 63.50%
 Ellis Hospital 63.50%
 University Hospital of Brooklyn 63.50%
 Montefiore Med Center - Jack D Weiler Hosp of A Einstein College Div 63.50%
 Buffalo General Medical Center 63.33%
 North Shore University Hospital 63.33%
 SJRH - St Johns Division 63.33%
 Syosset Hospital 63.33%
 Millard Fillmore Suburban Hospital 63.33%
 SJRH - Park Care Pavilion 63.33%
 Women And Children's Hospital Of Buffalo 63.33%
 Our Lady of Lourdes Memorial Hospital Inc 63.00%
 Cortland Regional Medical Center Inc 62.83%
 Flushing Hospital Medical Center 62.83%
 Queens Hospital Center 62.67%
 St Joseph's Medical Center 62.50%
 The Unity Hospital of Rochester 62.33%
 Woodhull Medical & Mental Health Center 62.33%
 Rochester General Hospital 62.17%
 Mount Sinai St. Luke's 61.83%
 Wyckoff Heights Medical Center 61.83%
 Mount Sinai Roosevelt 61.83%
 Montefiore Mount Vernon Hospital 61.50%
 Auburn Community Hospital 61.50%
 Nyack Hospital 61.33%
 Coney Island Hospital 61.33%
 Metropolitan Hospital Center 61.33%
 Kings County Hospital Center 61.33%
 Olean General Hospital 61.17%
 Maimonides Medical Center 61.00%
 South Nassau Communities Hospital 61.00%
 Albany Medical Center Hospital 60.83%
 Jamaica Hospital Medical Center 60.83%
 Elmhurst Hospital Center 60.67%
 Montefiore New Rochelle Hospital 60.33%
 Good Samaritan Hospital of Suffern 60.17%
 Bellevue Hospital Center 60.17%
 Bronx-Lebanon Hospital Center - Fulton Division 59.33%
 Bronx-Lebanon Hospital Center - Concourse Division 59.33%
 Harlem Hospital Center 59.17%
 Mid-Hudson Valley Division of Westchester Medical Center 58.83%
 Westchester Medical Center 58.83%
 St Johns Episcopal Hospital So Shore 58.83%
 Nassau University Medical Center 58.67%
 Jacobi Medical Center 58.67%
 Mount Sinai Beth Israel 58.17%
 Mount Sinai Beth Israel Brooklyn 58.17%
 SBH Health System 57.83%
 HealthAlliance Hospital Mary's Avenue Campus 57.50%
 New York Community Hospital of Brooklyn, Inc 57.17%
 Brookdale Hospital Medical Center 57.17%
 Lincoln Medical & Mental Health Center 56.50%
 Brookhaven Memorial Hospital Medical Center Inc 56.00%
National Average 68.89%
New York State 66.01%
Hospitals that have too few cases to report, or have no data
 Albany Memorial Hospital
 HealthAlliance Hospital Broadway Campus
 St. Mary's Healthcare - Amsterdam Memorial Campus
 Tri Town Regional Healthcare
 SJRH - Dobbs Ferry Pavillion
 Medina Memorial Hospital
 New York-Presbyterian/Lawrence Hospital
 New York-Presbyterian/Lower Manhattan Hospital
 Montefiore Medical Center-Wakefield Hospital
 Eastern Long Island Hospital
 Sisters of Charity Hospital - St Joseph Campus
 New York Eye and Ear Infirmary of Mount Sinai
 St Josephs Hospital
 Memorial Hospital for Cancer and Allied Diseases
 UPSTATE University Hospital at Community General
 Winthrop-University Hospital
 Gouverneur Hospital
 Albany Medical Center - South Clinical Campus
 Lewis County General Hospital
 New York Methodist Hospital
 Carthage Area Hospital Inc
 Lutheran Medical Center
 Montefiore Medical Center - Montefiore Westchester Square
 Southampton Hospital
 Forest Hills Hospital
 Roswell Park Cancer Institute
 Franklin Hospital
 North Central Bronx Hospital
 NYU Hospital for Joint Diseases
 Interfaith Medical Center
 Winifred Masterson Burke Rehabilitation Hospital
 Helen Hayes Hospital
 Sunnyview Hospital and Rehabilitation Center
 Moses-Ludington Hospital
 Henry J. Carter Specialty Hospital
 Arms Acres
 Cuba Memorial Hospital Inc
 Ellenville Regional Hospital
 Mount Sinai Hospital - Mount Sinai Hospital of Queens
 Rockefeller University Hospital
 Calvary Hospital Inc
 Ellis Hospital - Bellevue Woman's Care Center Division
 Clifton-Fine Hospital
 Blythedale Childrens Hospital
 The Unity Hospital of Rochester-St Marys Campus
 St Joseph's MC-St Vincents Westchester Division
 RUMC-Bayley Seton
 Womans Christian Assoc Hospital - WCA Hosp at Jones Memorial Health Center
 Mercy Hospital - Mercy Hospital Orchard Park Division
 Oswego Hospital - Alvin L Krakau Comm Mtl Health Center Div
 St. Peter's Addiction Recovery Center
 Mohawk Valley Heart Institute, Inc
 Lenox Hill Healthplex
 URMC Strong West
 NYULMC - Cobble Hill
 SUNY Downstate Medical Center University Hospital
 South Nassau Communities Hospital Off-Campus Emergency Department
 Calvary Hospital
 WESTERN NY CHILDRENS PSYCHIATRIC CENTER
 David H. Koch Center For Cancer Care
 New York-Presbyterian David H. Koch Center
 St. Peter's Hospital - SPARC
 Mount Sinai - Behavioral Health Center
 The University of Vermont Health Network - Alice Hyde Medical Center
 Lockport Memorial Hospital, a Campus of Mount St Mary's
 Wynn Hospital
 Wyoming County Community Hospital