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Patient Satisfaction Composite

Measure Definition

Measure Definition

Composite score of an entity's HCAHPS satisfaction ratings

The "value" for a particular measure includes the performance designation and the corresponding score. In certain cases, facilities may display the same score for the same measure, but differ in their performance designation due to a difference in the number of patients. Generally, facilities with fewer patients are less likely to be ranked as low or high performers.

Composite score of an entity's HCAHPS satisfaction ratings. Higher is better.

Report Period: July 1, 2020 through March 31, 2021
State average: 66.59%

Charts:

Charts:
 

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Name Value
 Elizabethtown Community Hospital 78.67%
 Adirondack Medical Center-Saranac Lake Site 75.00%
 Adirondack Medical Center-Lake Placid Site 75.00%
 Saratoga Hospital 72.50%
 Little Falls Hospital 70.83%
 Hospital for Special Surgery 72.50%
 St Anthony Community Hospital 71.67%
 Oneida Healthcare 72.17%
 St Francis Hospital 71.00%
 John T Mather Memorial Hospital of Port Jefferson New York Inc 72.00%
 Lewis County General Hospital 70.50%
 Canton-Potsdam Hospital 70.17%
 White Plains Hospital Center 70.83%
 Schuyler Hospital 64.17%
 Soldiers and Sailors Memorial Hospital of Yates County Inc 70.83%
 Cayuga Medical Center at Ithaca 71.17%
 Claxton-Hepburn Medical Center 70.50%
 Wyoming County Community Hospital 67.50%
 Alice Hyde Medical Center 68.83%
 St James Mercy Hospital 70.67%
 Chenango Memorial Hospital Inc 68.33%
 Community Memorial Hospital Inc 70.50%
 Oswego Hospital 70.17%
 Clifton Springs Hospital and Clinic 70.50%
 Hudson Valley Hospital Center 70.33%
 St Charles Hospital 69.50%
 Aurelia Osborn Fox Memorial Hospital 69.00%
 Northern Dutchess Hospital 68.00%
 Glens Falls Hospital 69.50%
 Northern Westchester Hospital 68.50%
 Nicholas H Noyes Memorial Hospital 69.50%
 Nathan Littauer Hospital 69.00%
 North Shore University Hospital 67.83%
 Massena Memorial Hospital 65.33%
 Syosset Hospital 67.83%
 Kenmore Mercy Hospital 69.00%
 Sisters of Charity Hospital 67.00%
 Glen Cove Hospital 67.83%
 Rome Memorial Hospital, Inc 68.50%
 Huntington Hospital 68.17%
 Bertrand Chaffee Hospital 64.67%
 Bon Secours Community Hospital 67.83%
 University Hospital SUNY Health Science Center 68.33%
 St Joseph's Medical Center 68.00%
 Newark-Wayne Community Hospital 67.50%
 United Memorial Medical Center North Street Campus 67.33%
 Highland Hospital 66.67%
 United Memorial Medical Center Bank Street Campus 67.33%
 St. Mary's Healthcare 66.83%
 Arnot Ogden Medical Center 66.83%
 Memorial Hosp of Wm F & Gertrude F Jones A/K/A Jones Memorial Hosp 66.33%
 Cobleskill Regional Hospital 68.00%
 Corning Hospital 68.17%
 Strong Memorial Hospital 67.83%
 Geneva General Hospital 66.17%
 Lenox Hill Hospital 67.00%
 Samaritan Medical Center 67.67%
 Mercy Hospital 67.67%
 Southside Hospital 66.67%
 Putnam Hospital Center 66.67%
 Columbia Memorial Hospital 67.17%
 NYU Hospitals Center 67.33%
 Woman's Christian Association 67.50%
 Phelps Memorial Hospital Assn 66.67%
 MEDINA MEMORIAL HOSPITAL 62.83%
 Orange Regional Medical Center 67.00%
 St Peters Hospital 66.33%
 St. Joseph Hospital 66.83%
 Mount Sinai Hospital 66.83%
 New York Presbyterian Hospital - New York Weill Cornell Center 66.17%
 Peconic Bay Medical Center 66.17%
 Staten Island University Hosp-North 66.67%
 Long Island Jewish Medical Center 66.33%
 Plainview Hospital 67.00%
 New York Presbyterian Hospital - Allen Hospital 66.17%
 New York Presbyterian Hospital - Columbia Presbyterian Center 66.17%
 New York Presbyterian Hospital - Westchester Division 66.17%
 Staten Island University Hosp-South 66.67%
 F F Thompson Hospital 67.00%
 University Hospital 66.83%
 St Josephs Hospital Health Center 65.17%
 Cortland Regional Medical Center Inc 66.50%
 The Unity Hospital of Rochester 66.17%
 New York Methodist Hospital 66.50%
 Catskill Regional Medical Center 63.17%
 Niagara Falls Memorial Medical Center 65.50%
 Montefiore Mount Vernon Hospital 63.33%
 Erie County Medical Center 64.50%
 Mount St Marys Hospital and Health Center 65.17%
 Brooks Memorial Hospital 66.00%
 Champlain Valley Physicians Hospital Medical Center 65.50%
 Richmond University Medical Center 65.17%
 Ellis Hospital 65.50%
 SJRH - St Johns Division 65.00%
 Mercy Medical Center 65.83%
 SJRH - Park Care Pavilion 65.00%
 Faxton-St Lukes Healthcare St Lukes Division 63.50%
 New York Hospital Medical Center of Queens 65.83%
 Good Samaritan Hospital Medical Center 65.17%
 Our Lady of Lourdes Memorial Hospital Inc 65.50%
 Samaritan Hospital 65.17%
 St Luke's Cornwall Hospital/Newburgh 64.67%
 Queens Hospital Center 64.83%
 Kings County Hospital Center 64.67%
 St Johns Episcopal Hospital So Shore 64.50%
 Montefiore Medical Center - Henry & Lucy Moses Div 64.17%
 St Elizabeth Medical Center 63.67%
 Montefiore Med Center - Jack D Weiler Hosp of A Einstein College Div 64.17%
 Vassar Brothers Medical Center 64.67%
 Eastern Niagara Hospital - Lockport Division 61.33%
 United Health Services Hospitals Inc. - Wilson Medical Center 64.17%
 St Catherine of Siena Hospital 64.83%
 United Health Services Hospitals Inc. - Binghamton General Hospital 64.17%
 Rochester General Hospital 63.33%
 South Nassau Communities Hospital 64.00%
 Buffalo General Medical Center 64.00%
 Metropolitan Hospital Center 63.67%
 HealthAlliance Hospital Mary's Avenue Campus 62.17%
 Degraff Memorial Hospital 64.00%
 Millard Fillmore Suburban Hospital 64.00%
 Women And Children's Hospital Of Buffalo 64.00%
 Albany Medical Center Hospital 63.00%
 Good Samaritan Hospital of Suffern 64.00%
 Crouse Hospital 63.50%
 Crouse Hospital - Commonwealth Division 63.50%
 Mount Sinai Beth Israel 62.33%
 Mount Sinai Beth Israel Brooklyn 62.33%
 Mount Sinai St. Luke's 63.67%
 Brooklyn Hospital Center - Downtown Campus 63.50%
 Elmhurst Hospital Center 63.00%
 Mount Sinai Roosevelt 63.67%
 New York Community Hospital of Brooklyn, Inc 62.17%
 Nyack Hospital 63.67%
 Mary Imogene Bassett Hospital 63.17%
 Wyckoff Heights Medical Center 61.83%
 Montefiore New Rochelle Hospital 62.83%
 Auburn Community Hospital 60.17%
 Flushing Hospital Medical Center 62.83%
 Olean General Hospital 60.67%
 Bellevue Hospital Center 61.33%
 University Hospital of Brooklyn 62.00%
 Woodhull Medical & Mental Health Center 61.50%
 Coney Island Hospital 61.83%
 Jamaica Hospital Medical Center 60.33%
 Mid-Hudson Valley Division of Westchester Medical Center 60.33%
 Westchester Medical Center 60.33%
 Jacobi Medical Center 60.00%
 SBH Health System 57.67%
 Brookhaven Memorial Hospital Medical Center Inc 59.67%
 Brookdale Hospital Medical Center 57.00%
 Harlem Hospital Center 57.83%
 Bronx-Lebanon Hospital Center - Fulton Division 58.00%
 Nassau University Medical Center 56.50%
 North Central Bronx Hospital 59.17%
 Bronx-Lebanon Hospital Center - Concourse Division 58.00%
 Lincoln Medical & Mental Health Center 57.83%
 Maimonides Medical Center 54.33%
New York State 66.59%
Hospitals that have too few cases to report, or have no data
 Albany Memorial Hospital
 HealthAlliance Hospital Broadway Campus
 St. Mary's Healthcare - Amsterdam Memorial Campus
 Tri Town Regional Healthcare
 SJRH - Dobbs Ferry Pavillion
 Medina Memorial Hospital
 New York-Presbyterian/Lawrence Hospital
 New York-Presbyterian/Lower Manhattan Hospital
 Montefiore Medical Center-Wakefield Hospital
 Eastern Long Island Hospital
 Sisters of Charity Hospital - St Joseph Campus
 New York Eye and Ear Infirmary of Mount Sinai
 St Josephs Hospital
 Ira Davenport Memorial Hospital Inc
 Memorial Hospital for Cancer and Allied Diseases
 UPSTATE University Hospital at Community General
 Westfield Memorial Hospital Inc
 Winthrop-University Hospital
 Gouverneur Hospital
 Albany Medical Center - South Clinical Campus
 Kingsbrook Jewish Medical Center
 St. Mary's Hospital
 Carthage Area Hospital Inc
 Lutheran Medical Center
 Montefiore Medical Center - Montefiore Westchester Square
 Southampton Hospital
 Forest Hills Hospital
 Roswell Park Cancer Institute
 Franklin Hospital
 NYU Hospital for Joint Diseases
 Interfaith Medical Center
 Winifred Masterson Burke Rehabilitation Hospital
 Helen Hayes Hospital
 Sunnyview Hospital and Rehabilitation Center
 Margaretville Hospital
 Moses-Ludington Hospital
 River Hospital, Inc.
 Delaware Valley Hospital Inc
 Henry J. Carter Specialty Hospital
 Catskill Regional Medical Center - G. Hermann Site
 Arms Acres
 Cuba Memorial Hospital Inc
 O'Connor Hospital
 Ellenville Regional Hospital
 Mount Sinai Hospital - Mount Sinai Hospital of Queens
 Rockefeller University Hospital
 Calvary Hospital Inc
 Ellis Hospital - Bellevue Woman's Care Center Division
 Clifton-Fine Hospital
 Blythedale Childrens Hospital
 The Unity Hospital of Rochester-St Marys Campus
 St Joseph's MC-St Vincents Westchester Division
 RUMC-Bayley Seton
 Womans Christian Assoc Hospital - WCA Hosp at Jones Memorial Health Center
 Mercy Hospital - Mercy Hospital Orchard Park Division
 Oswego Hospital - Alvin L Krakau Comm Mtl Health Center Div
 St. Peter's Addiction Recovery Center
 Mohawk Valley Heart Institute, Inc
 Lenox Hill Healthplex
 URMC Strong West
 NYULMC - Cobble Hill
 SUNY Downstate Medical Center University Hospital
 South Nassau Communities Hospital Off-Campus Emergency Department
 Calvary Hospital
 WESTERN NY CHILDRENS PSYCHIATRIC CENTER
 David H. Koch Center For Cancer Care
 New York-Presbyterian David H. Koch Center
National Average