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Patient Satisfaction Composite

Measure Definition

Measure Definition

Composite score of an entity's HCAHPS satisfaction ratings

The "value" for a particular measure includes the performance designation and the corresponding score. In certain cases, facilities may display the same score for the same measure, but differ in their performance designation due to a difference in the number of patients. Generally, facilities with fewer patients are less likely to be ranked as low or high performers.

Composite score of an entity's HCAHPS satisfaction ratings. Higher is better.

Report Period: April 1, 2023 through March 31, 2024
State average: 66.37%

Charts:

Charts:
 

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Name Value
 Catskill Regional Medical Center - G. Hermann Site 79.83%
 Delaware Valley Hospital Inc 77.50%
 Elizabethtown Community Hospital 76.17%
 Ira Davenport Memorial Hospital Inc 75.33%
 Adirondack Medical Center-Saranac Lake Site 74.83%
 Adirondack Medical Center-Lake Placid Site 74.83%
 River Hospital, Inc. 74.67%
 Margaretville Hospital 74.17%
 Westfield Memorial Hospital Inc 73.83%
 Clifton Springs Hospital and Clinic 73.33%
 O'Connor Hospital 73.33%
 Oneida Healthcare 73.17%
 Cobleskill Regional Hospital 73.17%
 Community Memorial Hospital Inc 72.33%
 Schuyler Hospital 72.33%
 Hospital for Special Surgery 72.00%
 St Anthony Community Hospital 71.67%
 Saratoga Hospital 71.33%
 Soldiers and Sailors Memorial Hospital of Yates County Inc 71.00%
 Northern Westchester Hospital 70.67%
 St Francis Hospital 70.50%
 Bon Secours Community Hospital 70.33%
 John T Mather Memorial Hospital of Port Jefferson New York Inc 70.33%
 Chenango Memorial Hospital Inc 70.17%
 Glen Cove Hospital 70.17%
 Kenmore Mercy Hospital 70.00%
 Little Falls Hospital 69.83%
 Glens Falls Hospital 69.50%
 Memorial Hosp of Wm F & Gertrude F Jones A/K/A Jones Memorial Hosp 69.33%
 Mount St Marys Hospital and Health Center 69.17%
 Woman's Christian Association 69.17%
 Cayuga Medical Center at Ithaca 69.17%
 Nathan Littauer Hospital 69.00%
 F F Thompson Hospital 68.83%
 Hudson Valley Hospital Center 68.83%
 St James Mercy Hospital 68.67%
 Brooks Memorial Hospital 68.67%
 Samaritan Medical Center 68.50%
 Oswego Hospital 68.50%
 Newark-Wayne Community Hospital 68.33%
 White Plains Hospital Center 68.33%
 United Memorial Medical Center North Street Campus 68.00%
 Peconic Bay Medical Center 68.00%
 United Memorial Medical Center Bank Street Campus 68.00%
 NYU Hospitals Center 67.83%
 Bertrand Chaffee Hospital 67.67%
 Putnam Hospital Center 67.67%
 Corning Hospital 67.67%
 Huntington Hospital 67.50%
 Claxton-Hepburn Medical Center 67.50%
 Plainview Hospital 67.50%
 St. Joseph Hospital 67.50%
 Mercy Hospital 67.33%
 University Hospital SUNY Health Science Center 67.17%
 University Hospital 67.17%
 Sisters of Charity Hospital 67.00%
 Long Island Jewish Medical Center 67.00%
 St Luke's Cornwall Hospital/Newburgh 66.83%
 St Catherine of Siena Hospital 66.83%
 Northern Dutchess Hospital 66.67%
 St Charles Hospital 66.67%
 Champlain Valley Physicians Hospital Medical Center 66.67%
 Strong Memorial Hospital 66.67%
 Orange Regional Medical Center 66.50%
 Canton-Potsdam Hospital 66.33%
 Southside Hospital 66.17%
 New York Presbyterian Hospital - New York Weill Cornell Center 66.17%
 St Josephs Hospital Health Center 66.17%
 New York Presbyterian Hospital - Allen Hospital 66.17%
 New York Presbyterian Hospital - Columbia Presbyterian Center 66.17%
 New York Presbyterian Hospital - Westchester Division 66.17%
 Lenox Hill Hospital 66.00%
 St Peters Hospital 65.67%
 Mount Sinai Hospital 65.50%
 Auburn Community Hospital 65.50%
 Nicholas H Noyes Memorial Hospital 65.50%
 Phelps Memorial Hospital Assn 65.50%
 Brooklyn Hospital Center - Downtown Campus 65.17%
 Arnot Ogden Medical Center 65.17%
 Aurelia Osborn Fox Memorial Hospital 65.00%
 Rome Memorial Hospital, Inc 65.00%
 Queens Hospital Center 65.00%
 United Health Services Hospitals Inc. - Wilson Medical Center 65.00%
 United Health Services Hospitals Inc. - Binghamton General Hospital 65.00%
 Columbia Memorial Hospital 64.83%
 Mary Imogene Bassett Hospital 64.83%
 Ellis Hospital 64.83%
 Samaritan Hospital 64.83%
 Crouse Hospital 64.83%
 SJRH - St Johns Division 64.83%
 SJRH - Park Care Pavilion 64.83%
 Crouse Hospital - Commonwealth Division 64.83%
 Richmond University Medical Center 64.67%
 Faxton-St Lukes Healthcare St Lukes Division 64.67%
 Catskill Regional Medical Center 64.67%
 Vassar Brothers Medical Center 64.50%
 New York Hospital Medical Center of Queens 64.50%
 Highland Hospital 64.50%
 Erie County Medical Center 64.50%
 Niagara Falls Memorial Medical Center 64.33%
 Good Samaritan Hospital Medical Center 64.33%
 Buffalo General Medical Center 64.17%
 University Hospital of Brooklyn 64.17%
 Millard Fillmore Suburban Hospital 64.17%
 Women And Children's Hospital Of Buffalo 64.17%
 St. Mary's Healthcare 64.00%
 Montefiore Medical Center - Henry & Lucy Moses Div 64.00%
 Coney Island Hospital 64.00%
 Mercy Medical Center 64.00%
 Montefiore Med Center - Jack D Weiler Hosp of A Einstein College Div 64.00%
 Geneva General Hospital 63.83%
 North Shore University Hospital 63.83%
 Cortland Regional Medical Center Inc 63.83%
 Syosset Hospital 63.83%
 St Joseph's Medical Center 63.50%
 Montefiore Mount Vernon Hospital 63.50%
 Staten Island University Hosp-North 63.50%
 Staten Island University Hosp-South 63.50%
 The Unity Hospital of Rochester 63.33%
 Woodhull Medical & Mental Health Center 63.33%
 Rochester General Hospital 63.17%
 Maimonides Medical Center 63.17%
 Our Lady of Lourdes Memorial Hospital Inc 62.67%
 Flushing Hospital Medical Center 62.33%
 Olean General Hospital 62.17%
 Nyack Hospital 61.67%
 Good Samaritan Hospital of Suffern 61.67%
 Wyckoff Heights Medical Center 61.67%
 Mount Sinai St. Luke's 61.50%
 Mount Sinai Roosevelt 61.50%
 Jamaica Hospital Medical Center 61.00%
 Metropolitan Hospital Center 61.00%
 Kings County Hospital Center 60.50%
 Bellevue Hospital Center 60.50%
 Elmhurst Hospital Center 60.33%
 Albany Medical Center Hospital 60.17%
 South Nassau Communities Hospital 60.17%
 Mid-Hudson Valley Division of Westchester Medical Center 60.00%
 Westchester Medical Center 60.00%
 Bronx-Lebanon Hospital Center - Fulton Division 59.67%
 SBH Health System 59.67%
 Bronx-Lebanon Hospital Center - Concourse Division 59.67%
 Jacobi Medical Center 58.83%
 Brookdale Hospital Medical Center 58.83%
 St Johns Episcopal Hospital So Shore 58.83%
 Nassau University Medical Center 58.67%
 Montefiore New Rochelle Hospital 58.50%
 Brookhaven Memorial Hospital Medical Center Inc 58.33%
 Mount Sinai Beth Israel 58.33%
 Mount Sinai Beth Israel Brooklyn 58.33%
 New York Community Hospital of Brooklyn, Inc 57.83%
 Lincoln Medical & Mental Health Center 57.50%
 Harlem Hospital Center 57.17%
 HealthAlliance Hospital Mary's Avenue Campus 57.00%
National Average 69.01%
New York State 66.37%
Hospitals that have too few cases to report, or have no data
 Albany Memorial Hospital
 HealthAlliance Hospital Broadway Campus
 St. Mary's Healthcare - Amsterdam Memorial Campus
 Tri Town Regional Healthcare
 SJRH - Dobbs Ferry Pavillion
 Medina Memorial Hospital
 New York-Presbyterian/Lawrence Hospital
 New York-Presbyterian/Lower Manhattan Hospital
 Montefiore Medical Center-Wakefield Hospital
 Eastern Long Island Hospital
 Sisters of Charity Hospital - St Joseph Campus
 New York Eye and Ear Infirmary of Mount Sinai
 St Josephs Hospital
 Memorial Hospital for Cancer and Allied Diseases
 UPSTATE University Hospital at Community General
 Winthrop-University Hospital
 Gouverneur Hospital
 Albany Medical Center - South Clinical Campus
 Kingsbrook Jewish Medical Center
 Lewis County General Hospital
 Massena Memorial Hospital
 New York Methodist Hospital
 Carthage Area Hospital Inc
 Lutheran Medical Center
 Montefiore Medical Center - Montefiore Westchester Square
 Southampton Hospital
 Forest Hills Hospital
 Roswell Park Cancer Institute
 Franklin Hospital
 North Central Bronx Hospital
 NYU Hospital for Joint Diseases
 Interfaith Medical Center
 Winifred Masterson Burke Rehabilitation Hospital
 Helen Hayes Hospital
 Sunnyview Hospital and Rehabilitation Center
 Moses-Ludington Hospital
 Henry J. Carter Specialty Hospital
 Cuba Memorial Hospital Inc
 Ellenville Regional Hospital
 Mount Sinai Hospital - Mount Sinai Hospital of Queens
 Rockefeller University Hospital
 Calvary Hospital Inc
 Ellis Hospital - Bellevue Woman's Care Center Division
 Clifton-Fine Hospital
 Blythedale Childrens Hospital
 The Unity Hospital of Rochester-St Marys Campus
 St Joseph's MC-St Vincents Westchester Division
 RUMC-Bayley Seton
 Womans Christian Assoc Hospital - WCA Hosp at Jones Memorial Health Center
 Mercy Hospital - Mercy Hospital Orchard Park Division
 Oswego Hospital - Alvin L Krakau Comm Mtl Health Center Div
 St. Peter's Addiction Recovery Center
 Mohawk Valley Heart Institute, Inc
 Lenox Hill Healthplex
 URMC Strong West
 NYULMC - Cobble Hill
 South Nassau Communities Hospital Off-Campus Emergency Department
 Calvary Hospital
 David H. Koch Center For Cancer Care
 New York-Presbyterian David H. Koch Center
 St. Peter's Hospital - SPARC
 Mount Sinai - Behavioral Health Center
 The University of Vermont Health Network - Alice Hyde Medical Center
 Lockport Memorial Hospital, a Campus of Mount St Mary's
 Wynn Hospital
 Wyoming County Community Hospital