Measure Comparison Selection

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Patient Satisfaction Composite

Measure Definition

Measure Definition

Composite score of an entity's HCAHPS satisfaction ratings

The "value" for a particular measure includes the performance designation and the corresponding score. In certain cases, facilities may display the same score for the same measure, but differ in their performance designation due to a difference in the number of patients. Generally, facilities with fewer patients are less likely to be ranked as low or high performers.

Composite score of an entity's HCAHPS satisfaction ratings. Higher is better.

Report Period: January 1, 2024 through December 31, 2024
State average: 66.72%

Charts:

Charts:
 

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Name Value
 River Hospital, Inc. 77.33%
 O'Connor Hospital 77.00%
 Elizabethtown Community Hospital 76.83%
 Margaretville Hospital 76.33%
 Westfield Memorial Hospital Inc 76.17%
 Catskill Regional Medical Center - G. Hermann Site 75.50%
 Delaware Valley Hospital Inc 75.33%
 Adirondack Medical Center-Saranac Lake Site 75.00%
 Adirondack Medical Center-Lake Placid Site 75.00%
 Oneida Healthcare 73.50%
 Little Falls Hospital 72.83%
 Clifton Springs Hospital and Clinic 72.00%
 Hospital for Special Surgery 72.00%
 Cobleskill Regional Hospital 71.50%
 St Anthony Community Hospital 71.33%
 Oswego Hospital 71.17%
 Brooks Memorial Hospital 71.00%
 Saratoga Hospital 70.83%
 Community Memorial Hospital Inc 70.67%
 Soldiers and Sailors Memorial Hospital of Yates County Inc 70.67%
 Chenango Memorial Hospital Inc 70.50%
 St Francis Hospital 70.50%
 Glens Falls Hospital 70.33%
 John T Mather Memorial Hospital of Port Jefferson New York Inc 70.17%
 Ira Davenport Memorial Hospital Inc 70.00%
 Kenmore Mercy Hospital 69.67%
 Glen Cove Hospital 69.33%
 Northern Westchester Hospital 69.17%
 Bertrand Chaffee Hospital 69.00%
 Mount St Marys Hospital and Health Center 69.00%
 Newark-Wayne Community Hospital 68.83%
 Memorial Hosp of Wm F & Gertrude F Jones A/K/A Jones Memorial Hosp 68.83%
 Canton-Potsdam Hospital 68.67%
 Putnam Hospital Center 68.67%
 Nathan Littauer Hospital 68.67%
 Hudson Valley Hospital Center 68.50%
 Cayuga Medical Center at Ithaca 68.50%
 St James Mercy Hospital 68.33%
 NYU Hospitals Center 68.33%
 Northern Dutchess Hospital 68.17%
 United Memorial Medical Center North Street Campus 68.17%
 Samaritan Medical Center 68.17%
 St. Joseph Hospital 68.17%
 United Memorial Medical Center Bank Street Campus 68.17%
 Strong Memorial Hospital 68.00%
 Huntington Hospital 67.83%
 Peconic Bay Medical Center 67.67%
 St Josephs Hospital Health Center 67.67%
 University Hospital SUNY Health Science Center 67.67%
 St Charles Hospital 67.67%
 Champlain Valley Physicians Hospital Medical Center 67.67%
 Mercy Hospital 67.67%
 St. Mary's Healthcare 67.50%
 Bon Secours Community Hospital 67.50%
 Nicholas H Noyes Memorial Hospital 67.50%
 Corning Hospital 67.50%
 St Catherine of Siena Hospital 67.50%
 F F Thompson Hospital 67.33%
 Woman's Christian Association 67.33%
 White Plains Hospital Center 67.17%
 Aurelia Osborn Fox Memorial Hospital 67.00%
 Arnot Ogden Medical Center 67.00%
 Plainview Hospital 67.00%
 University Hospital 67.00%
 Sisters of Charity Hospital 66.83%
 New York Presbyterian Hospital - New York Weill Cornell Center 66.83%
 New York Presbyterian Hospital - Allen Hospital 66.83%
 New York Presbyterian Hospital - Columbia Presbyterian Center 66.83%
 New York Presbyterian Hospital - Westchester Division 66.83%
 Orange Regional Medical Center 66.83%
 Mercy Medical Center 66.67%
 Samaritan Hospital 66.33%
 Vassar Brothers Medical Center 66.17%
 Mount Sinai Hospital 66.17%
 Southside Hospital 66.17%
 Flushing Hospital Medical Center 66.17%
 North Shore University Hospital 66.00%
 Cortland Regional Medical Center Inc 66.00%
 Syosset Hospital 66.00%
 United Health Services Hospitals Inc. - Wilson Medical Center 65.67%
 United Health Services Hospitals Inc. - Binghamton General Hospital 65.67%
 New York Hospital Medical Center of Queens 65.33%
 Montefiore Medical Center - Henry & Lucy Moses Div 65.33%
 Lenox Hill Hospital 65.33%
 Auburn Community Hospital 65.33%
 St Luke's Cornwall Hospital/Newburgh 65.33%
 Montefiore Med Center - Jack D Weiler Hosp of A Einstein College Div 65.33%
 St Peters Hospital 65.17%
 Long Island Jewish Medical Center 65.17%
 The Unity Hospital of Rochester 65.00%
 University Hospital of Brooklyn 65.00%
 Mary Imogene Bassett Hospital 64.83%
 Brookhaven Memorial Hospital Medical Center Inc 64.83%
 Maimonides Medical Center 64.83%
 Erie County Medical Center 64.83%
 Catskill Regional Medical Center 64.83%
 Coney Island Hospital 64.67%
 Crouse Hospital 64.67%
 SJRH - St Johns Division 64.67%
 Queens Hospital Center 64.67%
 Good Samaritan Hospital Medical Center 64.67%
 SJRH - Park Care Pavilion 64.67%
 Crouse Hospital - Commonwealth Division 64.67%
 Staten Island University Hosp-North 64.50%
 Rome Memorial Hospital, Inc 64.50%
 Staten Island University Hosp-South 64.50%
 Columbia Memorial Hospital 64.33%
 Highland Hospital 64.33%
 Schuyler Hospital 64.33%
 Jamaica Hospital Medical Center 64.17%
 Geneva General Hospital 64.17%
 Good Samaritan Hospital of Suffern 64.17%
 Phelps Memorial Hospital Assn 64.17%
 Woodhull Medical & Mental Health Center 64.17%
 Buffalo General Medical Center 64.00%
 Rochester General Hospital 64.00%
 Millard Fillmore Suburban Hospital 64.00%
 Women And Children's Hospital Of Buffalo 64.00%
 Ellis Hospital 63.67%
 South Nassau Communities Hospital 63.67%
 Nyack Hospital 63.50%
 SBH Health System 63.33%
 Bronx-Lebanon Hospital Center - Fulton Division 63.00%
 Brooklyn Hospital Center - Downtown Campus 63.00%
 Bronx-Lebanon Hospital Center - Concourse Division 63.00%
 Montefiore New Rochelle Hospital 62.67%
 Kings County Hospital Center 62.67%
 Olean General Hospital 62.50%
 Richmond University Medical Center 62.33%
 Faxton-St Lukes Healthcare St Lukes Division 62.33%
 Mount Sinai St. Luke's 62.17%
 Mount Sinai Roosevelt 62.17%
 Niagara Falls Memorial Medical Center 62.00%
 Montefiore Mount Vernon Hospital 61.83%
 Wyckoff Heights Medical Center 61.67%
 Mount Sinai Beth Israel 61.50%
 Mount Sinai Beth Israel Brooklyn 61.50%
 Elmhurst Hospital Center 61.33%
 Bellevue Hospital Center 60.83%
 Mid-Hudson Valley Division of Westchester Medical Center 60.50%
 Jacobi Medical Center 60.50%
 Westchester Medical Center 60.50%
 Albany Medical Center Hospital 60.00%
 Harlem Hospital Center 59.83%
 Brookdale Hospital Medical Center 59.33%
 St Johns Episcopal Hospital So Shore 58.67%
 St Joseph's Medical Center 58.50%
 Metropolitan Hospital Center 58.50%
 Lincoln Medical & Mental Health Center 57.83%
 HealthAlliance Hospital Mary's Avenue Campus 57.67%
 New York Community Hospital of Brooklyn, Inc 57.50%
 Nassau University Medical Center 56.83%
National Average 69.23%
New York State 66.72%
Hospitals that have too few cases to report, or have no data
 Albany Memorial Hospital
 St. Mary's Healthcare - Amsterdam Memorial Campus
 Our Lady of Lourdes Memorial Hospital Inc
 Tri Town Regional Healthcare
 SJRH - Dobbs Ferry Pavillion
 Medina Memorial Hospital
 New York-Presbyterian/Lawrence Hospital
 New York-Presbyterian/Lower Manhattan Hospital
 Montefiore Medical Center-Wakefield Hospital
 Eastern Long Island Hospital
 Sisters of Charity Hospital - St Joseph Campus
 New York Eye and Ear Infirmary of Mount Sinai
 St Josephs Hospital
 Memorial Hospital for Cancer and Allied Diseases
 UPSTATE University Hospital at Community General
 Winthrop-University Hospital
 Gouverneur Hospital
 Albany Medical Center - South Clinical Campus
 Kingsbrook Jewish Medical Center
 Lewis County General Hospital
 Massena Memorial Hospital
 New York Methodist Hospital
 Carthage Area Hospital Inc
 Lutheran Medical Center
 Montefiore Medical Center - Montefiore Westchester Square
 Southampton Hospital
 Forest Hills Hospital
 Roswell Park Cancer Institute
 Franklin Hospital
 North Central Bronx Hospital
 NYU Hospital for Joint Diseases
 Interfaith Medical Center
 Winifred Masterson Burke Rehabilitation Hospital
 Helen Hayes Hospital
 Sunnyview Hospital and Rehabilitation Center
 Moses-Ludington Hospital
 Henry J. Carter Specialty Hospital
 Cuba Memorial Hospital Inc
 Ellenville Regional Hospital
 Mount Sinai Hospital - Mount Sinai Hospital of Queens
 Rockefeller University Hospital
 Calvary Hospital Inc
 Ellis Hospital - Bellevue Woman's Care Center Division
 Clifton-Fine Hospital
 Blythedale Childrens Hospital
 The Unity Hospital of Rochester-St Marys Campus
 St Joseph's MC-St Vincents Westchester Division
 RUMC-Bayley Seton
 Womans Christian Assoc Hospital - WCA Hosp at Jones Memorial Health Center
 Mercy Hospital - Mercy Hospital Orchard Park Division
 Oswego Hospital - Alvin L Krakau Comm Mtl Health Center Div
 St. Peter's Addiction Recovery Center
 Lenox Hill Healthplex
 URMC Strong West
 NYULMC - Cobble Hill
 South Nassau Communities Hospital Off-Campus Emergency Department
 Calvary Hospital
 David H. Koch Center For Cancer Care
 New York-Presbyterian David H. Koch Center
 St. Peter's Hospital - SPARC
 Mount Sinai - Behavioral Health Center
 The University of Vermont Health Network - Alice Hyde Medical Center
 Lockport Memorial Hospital, a Campus of Mount St Mary's
 Wynn Hospital
 Wyoming County Community Hospital
 Children's Pavilion Upstate Medical University
 Claxton-Hepburn Medical Campus