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Patient Satisfaction Composite

Measure Definition

Measure Definition

Composite score of an entity's HCAHPS satisfaction ratings

The "value" for a particular measure includes the performance designation and the corresponding score. In certain cases, facilities may display the same score for the same measure, but differ in their performance designation due to a difference in the number of patients. Generally, facilities with fewer patients are less likely to be ranked as low or high performers.

Composite score of an entity's HCAHPS satisfaction ratings. Higher is better.

Report Period: July 1, 2023 through June 30, 2024
State average: 66.57%

Charts:

Charts:
 

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Name Value
 Catskill Regional Medical Center - G. Hermann Site 79.33%
 Elizabethtown Community Hospital 78.33%
 Delaware Valley Hospital Inc 78.00%
 O'Connor Hospital 77.33%
 Westfield Memorial Hospital Inc 75.50%
 River Hospital, Inc. 75.50%
 Adirondack Medical Center-Saranac Lake Site 75.33%
 Adirondack Medical Center-Lake Placid Site 75.33%
 Clifton Springs Hospital and Clinic 73.50%
 Oneida Healthcare 73.00%
 Margaretville Hospital 73.00%
 St Anthony Community Hospital 72.83%
 Ira Davenport Memorial Hospital Inc 72.67%
 Cobleskill Regional Hospital 72.50%
 Little Falls Hospital 72.33%
 Soldiers and Sailors Memorial Hospital of Yates County Inc 71.50%
 Saratoga Hospital 71.33%
 Community Memorial Hospital Inc 71.33%
 Hospital for Special Surgery 71.33%
 Northern Westchester Hospital 71.17%
 Schuyler Hospital 71.17%
 Chenango Memorial Hospital Inc 70.83%
 St Francis Hospital 70.67%
 John T Mather Memorial Hospital of Port Jefferson New York Inc 70.50%
 Bertrand Chaffee Hospital 70.00%
 Glen Cove Hospital 70.00%
 Brooks Memorial Hospital 70.00%
 Memorial Hosp of Wm F & Gertrude F Jones A/K/A Jones Memorial Hosp 69.83%
 Glens Falls Hospital 69.83%
 Newark-Wayne Community Hospital 69.33%
 Kenmore Mercy Hospital 69.33%
 Mount St Marys Hospital and Health Center 69.17%
 Oswego Hospital 69.00%
 Hudson Valley Hospital Center 68.83%
 F F Thompson Hospital 68.67%
 Cayuga Medical Center at Ithaca 68.67%
 Woman's Christian Association 68.33%
 Putnam Hospital Center 68.33%
 Nathan Littauer Hospital 68.33%
 Peconic Bay Medical Center 68.17%
 Samaritan Medical Center 68.17%
 Huntington Hospital 68.00%
 United Memorial Medical Center North Street Campus 68.00%
 United Memorial Medical Center Bank Street Campus 68.00%
 White Plains Hospital Center 67.83%
 St. Joseph Hospital 67.83%
 St Catherine of Siena Hospital 67.83%
 Canton-Potsdam Hospital 67.67%
 NYU Hospitals Center 67.67%
 Champlain Valley Physicians Hospital Medical Center 67.67%
 Mercy Hospital 67.67%
 Bon Secours Community Hospital 67.50%
 St Charles Hospital 67.50%
 Strong Memorial Hospital 67.50%
 Sisters of Charity Hospital 67.33%
 St James Mercy Hospital 67.17%
 Corning Hospital 67.17%
 University Hospital SUNY Health Science Center 67.00%
 Northern Dutchess Hospital 66.83%
 University Hospital of Brooklyn 66.83%
 University Hospital 66.83%
 Southside Hospital 66.67%
 Nicholas H Noyes Memorial Hospital 66.67%
 Orange Regional Medical Center 66.67%
 St Josephs Hospital Health Center 66.50%
 Long Island Jewish Medical Center 66.33%
 Plainview Hospital 66.33%
 Auburn Community Hospital 66.17%
 St Luke's Cornwall Hospital/Newburgh 66.00%
 New York Presbyterian Hospital - New York Weill Cornell Center 65.83%
 Lenox Hill Hospital 65.83%
 New York Presbyterian Hospital - Allen Hospital 65.83%
 New York Presbyterian Hospital - Columbia Presbyterian Center 65.83%
 New York Presbyterian Hospital - Westchester Division 65.83%
 Queens Hospital Center 65.67%
 Mount Sinai Hospital 65.50%
 Coney Island Hospital 65.50%
 Vassar Brothers Medical Center 65.33%
 SJRH - St Johns Division 65.33%
 SJRH - Park Care Pavilion 65.33%
 St Peters Hospital 65.17%
 Aurelia Osborn Fox Memorial Hospital 65.17%
 Arnot Ogden Medical Center 65.17%
 Mary Imogene Bassett Hospital 65.17%
 Samaritan Hospital 65.17%
 Rome Memorial Hospital, Inc 65.17%
 Good Samaritan Hospital Medical Center 65.00%
 Highland Hospital 64.83%
 Erie County Medical Center 64.83%
 Mercy Medical Center 64.83%
 Phelps Memorial Hospital Assn 64.83%
 United Health Services Hospitals Inc. - Wilson Medical Center 64.83%
 United Health Services Hospitals Inc. - Binghamton General Hospital 64.83%
 Crouse Hospital 64.67%
 Crouse Hospital - Commonwealth Division 64.67%
 Brooklyn Hospital Center - Downtown Campus 64.50%
 North Shore University Hospital 64.50%
 Ellis Hospital 64.50%
 Syosset Hospital 64.50%
 Montefiore Medical Center - Henry & Lucy Moses Div 64.33%
 Montefiore Med Center - Jack D Weiler Hosp of A Einstein College Div 64.33%
 Faxton-St Lukes Healthcare St Lukes Division 64.17%
 Staten Island University Hosp-North 64.17%
 Catskill Regional Medical Center 64.17%
 Staten Island University Hosp-South 64.17%
 Geneva General Hospital 64.00%
 Columbia Memorial Hospital 64.00%
 St. Mary's Healthcare 63.83%
 The Unity Hospital of Rochester 63.83%
 Richmond University Medical Center 63.67%
 Cortland Regional Medical Center Inc 63.67%
 Flushing Hospital Medical Center 63.67%
 Buffalo General Medical Center 63.50%
 New York Hospital Medical Center of Queens 63.50%
 Millard Fillmore Suburban Hospital 63.50%
 Women And Children's Hospital Of Buffalo 63.50%
 Maimonides Medical Center 63.33%
 Woodhull Medical & Mental Health Center 63.33%
 Rochester General Hospital 63.17%
 Niagara Falls Memorial Medical Center 63.00%
 Olean General Hospital 62.83%
 Good Samaritan Hospital of Suffern 62.83%
 SBH Health System 62.83%
 St Joseph's Medical Center 62.67%
 Jamaica Hospital Medical Center 62.00%
 Nyack Hospital 61.83%
 Mount Sinai St. Luke's 61.67%
 Wyckoff Heights Medical Center 61.67%
 Mount Sinai Roosevelt 61.67%
 Bronx-Lebanon Hospital Center - Fulton Division 61.50%
 Bronx-Lebanon Hospital Center - Concourse Division 61.50%
 Bellevue Hospital Center 61.17%
 South Nassau Communities Hospital 61.00%
 Kings County Hospital Center 61.00%
 Elmhurst Hospital Center 60.83%
 Metropolitan Hospital Center 60.83%
 Montefiore Mount Vernon Hospital 60.67%
 Mid-Hudson Valley Division of Westchester Medical Center 60.33%
 Westchester Medical Center 60.33%
 Albany Medical Center Hospital 59.83%
 Brookhaven Memorial Hospital Medical Center Inc 59.83%
 Brookdale Hospital Medical Center 59.83%
 Montefiore New Rochelle Hospital 59.67%
 Jacobi Medical Center 59.50%
 New York Community Hospital of Brooklyn, Inc 59.17%
 Mount Sinai Beth Israel 59.00%
 Mount Sinai Beth Israel Brooklyn 59.00%
 Nassau University Medical Center 58.33%
 St Johns Episcopal Hospital So Shore 58.00%
 Harlem Hospital Center 57.50%
 Lincoln Medical & Mental Health Center 57.33%
 HealthAlliance Hospital Mary's Avenue Campus 56.67%
National Average 69.06%
New York State 66.57%
Hospitals that have too few cases to report, or have no data
 Albany Memorial Hospital
 St. Mary's Healthcare - Amsterdam Memorial Campus
 Our Lady of Lourdes Memorial Hospital Inc
 Tri Town Regional Healthcare
 SJRH - Dobbs Ferry Pavillion
 Medina Memorial Hospital
 New York-Presbyterian/Lawrence Hospital
 New York-Presbyterian/Lower Manhattan Hospital
 Montefiore Medical Center-Wakefield Hospital
 Eastern Long Island Hospital
 Sisters of Charity Hospital - St Joseph Campus
 New York Eye and Ear Infirmary of Mount Sinai
 St Josephs Hospital
 Memorial Hospital for Cancer and Allied Diseases
 UPSTATE University Hospital at Community General
 Winthrop-University Hospital
 Gouverneur Hospital
 Albany Medical Center - South Clinical Campus
 Kingsbrook Jewish Medical Center
 Lewis County General Hospital
 Massena Memorial Hospital
 New York Methodist Hospital
 Carthage Area Hospital Inc
 Lutheran Medical Center
 Montefiore Medical Center - Montefiore Westchester Square
 Southampton Hospital
 Forest Hills Hospital
 Roswell Park Cancer Institute
 Franklin Hospital
 North Central Bronx Hospital
 NYU Hospital for Joint Diseases
 Interfaith Medical Center
 Winifred Masterson Burke Rehabilitation Hospital
 Helen Hayes Hospital
 Sunnyview Hospital and Rehabilitation Center
 Moses-Ludington Hospital
 Henry J. Carter Specialty Hospital
 Cuba Memorial Hospital Inc
 Ellenville Regional Hospital
 Mount Sinai Hospital - Mount Sinai Hospital of Queens
 Rockefeller University Hospital
 Calvary Hospital Inc
 Ellis Hospital - Bellevue Woman's Care Center Division
 Clifton-Fine Hospital
 Blythedale Childrens Hospital
 The Unity Hospital of Rochester-St Marys Campus
 St Joseph's MC-St Vincents Westchester Division
 RUMC-Bayley Seton
 Womans Christian Assoc Hospital - WCA Hosp at Jones Memorial Health Center
 Mercy Hospital - Mercy Hospital Orchard Park Division
 Oswego Hospital - Alvin L Krakau Comm Mtl Health Center Div
 St. Peter's Addiction Recovery Center
 Lenox Hill Healthplex
 URMC Strong West
 NYULMC - Cobble Hill
 South Nassau Communities Hospital Off-Campus Emergency Department
 Calvary Hospital
 David H. Koch Center For Cancer Care
 New York-Presbyterian David H. Koch Center
 St. Peter's Hospital - SPARC
 Mount Sinai - Behavioral Health Center
 The University of Vermont Health Network - Alice Hyde Medical Center
 Lockport Memorial Hospital, a Campus of Mount St Mary's
 Wynn Hospital
 Wyoming County Community Hospital
 Children's Pavilion Upstate Medical University
 Claxton-Hepburn Medical Campus